Category Archives: Healthcare Workforce

Work In Healthcare Admin; Grow In 3 Areas

Hiring for healthcare front desk positions is difficult. After all, these staff need to have broad and specific understandings of clinical policies, operations, and practices. They, also, need to be prepared to handle all expected (and unexpected) situations with confidence.

When interviewing candidates, managers will look for staff who already have strong communication, time management, and de-escalation skills. As they grow in their roles, staff should expect continual opportunities for growth in these areas.


Staff at clinic front desks are believed to hold an almost magical power. Patients believe that staff know the intricacies of their medical history, transportation plans, and insurance policies. Doctors promise patients that their front desk staff can make nearly anything happen with one phone call.

Neither is true. The front desk staff are there to ensure that clinical operations run efficiently and smoothly. Working at the front desk is fine balance between quantity and quality. How to offer the highest and quickest service to the most patients?

Advice for staff: Understand your role. Explain what you can provide. Redirect as necessary.

Time Management:

Staff at the front desk are always busy. Most other clinical staff will only see a portion of the day’s patients. The front desk sees all of the scheduled patients at least once. There are a lot of tasks that the front desk staff are responsible for. In the middle of all of that, these staff are also on the front-lines of the clinic and responding to needs in real time.

Advice for staff: Know what needs to get done. Learn how to do it quickly. Be interrupted. Reprioritize. Start again.


No one wants to come in to the doctor. Most people can still be polite about it. Some people will walk into the office already upset. Astute staff will recognize the nonverbal signs as the patient walks in. Other staff will recognize the verbal signs after the conversation starts.

Advice for staff: The patient’s interaction with the front desk staff will damage or improve the rest of their visit. Be friendly. Be polite. Be direct.

Managers feel a lot of pressure when hiring for front desk positions. After all, the patients will meet the front desk staff first. So it’s important that these staff are prepared to create the best possible patient experience.

If a patient’s request cannot be met, the employee needs to explain why and offer alternatives. Good time management skills ensures that staff are equipped to respond to daily duties and unexpected events. De-escalation skills allow staff to address situations that are already emotional.

In healthcare, patients will misunderstand. Doctors will over promise. Daily duties need to wait until after an urgent situation finishes. Front desk staff are on the front lines of these situations. Staff who work at a clinical front desk have continual opportunities to refine communication, time management, and de-escalation skills. Regardless of what role a staff member ultimately fills, mastery in these transferable skills is a huge bonus for the employee and the manager.

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Making the Move to Registered Nurse

The following post comes to us from Carrington College. Carrington’s medical, dental, administrative, and veterinary programs are offered at 21 locations in Arizona, California, Idaho, New Mexico, Nevada, Oregon, Texas and Washington states. Learn more at

Registered Nursing


Registered Nursing: The Right Choice for You?

Licensed practical nurses, vocational nurses and even high school graduates who are interested in nursing should consider becoming registered nurses (RNs). As Carrington College’s guide to Registered Nursing explains, RNs hold more jobs than any other profession in the healthcare industry while the number of practicing RNs is set to reach up to nearly 3.2 million by the year 2024. Yet, experts are predicting a shortfall of up to 1.2 million registered nurses by the year 2022.

If you want to save lives and improve healthcare for hundreds or even thousands of people, you would be hard-pressed to choose a better profession.

What Specializations are in Highest Demand?

Aspiring registered nurses will find that there are a number of specializations to pick from with additional certifications, including midwifery, critical care, emergency care, neonatal care, pain management and gerontology. Alternatively, a registered nurse may opt to choose a career in management or post-secondary education.

Even so, some specializations are in higher demand than others. Nursing specializations that are estimated to be in highest demand include emergency care, critical care, and perioperative nursing. Nurses with computer skills are also in short supply, as hospitals need RNs who can not just use but even develop and improve electronic medical record systems.

What is Right for You?

Choose a nursing specialization based on your skills, talents and aspirations. While nursing is a highly demanding job, it can be a fulfilling one if you work in a field that is important to you personally. Consider the level of education and training needed for any given specialization. Realistically assessing your schedule and finances can help you determine which type of training works for you.

Registered nurses play an integral role in the healthcare industry. If you think that this profession is right for you, consider various specialization options, choose the one or ones that you feel are best suited for you and then throw your heart into the right registered nursing training program.

Top 10 States for Physical Therapists!








Physical Therapy is a wonderful career where you can make a real difference in peoples’ lives. The shortage for experienced #Physical Therapists means you can work in virtually any city you want. And you can choose to work in a hospital, at a clinic, or start your own practice! But where are the best places so start looking? Here are the Top 10 states for Physical Therapists:

Top 10 based on the number of jobs:
California, Texas, Florida, New York, Illinois, Pennsylvania, Ohio, Massachusetts, Maryland, Michigan

Top 10 based on salary:
California, New Jersey, Maryland, Nevada, Rhode Island, Alaska, Texas, Louisiana, Illinois, West Virginia

Top 10 based on 7 factors (well-being and future livability; Literacy and health literacy; Employment and employment projections; Business and practice friendliness; Technology and innovation; PT and student engagement with APTA; Compensation and cost of living):
Utah, Colorado, Minnesota, Nebraska, Idaho, Virginia, Iowa, Washington, Arizona and Alaska

California, Texas, Florida and New York are consistently listed in the Top States for Physical Therapists and #Registered Nurses. My guess: if you’re launching your career, or considering a do-over, these states are an excellent place to start looking regardless of your specific #Healthcare career.


California Ranks #1 for Registered Nurses

The Bureau of Labor Statistics (BLS) 03/25/2015 reports Registered Nurses is the largest occupation with an above-average wage ($69,790 as of May 2014, the latest available data). Note: this is overall, not just in #Healthcare).

Captain D.H. Raney






Monster ranks California #1 for #Registered Nurses based on both the number of jobs and salary Top 10 Best and Worst States to be a Nurse. Their Top 10:

  • Based on number of jobs: California, Florida, New York, Ohio, North Carolina, Illinois, New Jersey, Michigan, Georgia, Massachusetts
  • Based on salary: California, Hawaii, Massachusetts, New Jersey, Alaska, Delaware, Oregon, Nevada, Maryland, Connecticut

For Travelers, Fastaff Travel Nursing identifies its highest demand states for Nurses The 5 States Most in Need of Nurses. Their Top 5:

  • Based on number of jobs: California, Florida, New York, Ohio, North Carolina

WalletHub ranks Washington state #1 for RNs based on opportunity, competition and work environment 2015′s Best & Worst States for Nurses. Their Top 10:

  • Washington, Colorado, Minnesota, Wisconsin, Texas, Wyoming, Alaska, New Hampshire, New Mexico and Oklahoma


7 questions about nurse-patient ratios

KS97487What would you like to see for nurse-patient ratios? California implemented ratios per unit. Florida and Massachusetts legislatures are currently debating similar bills. Waiting for your state to legislate the answer can’t be the best approach.

Variable ratios based on the unit seems reasonable. Florida is considering: 5 patients to 1 RN for rehabilitation and skilled nursing units; and 1:1 for patients in active labor, receiving conscious sedation, in the ER, or in the OR. Does a CNS count the same as an MSN or ADN?

The upcoming RN shortage is undeniable. 50 states legislating RN ratios would be a real problem. Is there a place for LPNs in your hospital?

The Affordable Care Act is pushing more and more healthcare to outpatient settings. Will they legislate RNs at urgent care clinics and surgical centers?

Congress seems unwilling to consider any of the national bills on nurse-patient ratios (insert for favorite jab here). Has your state hospital association come to a consensus? Do you agree with it?

The American Nurses Association (ANA) argues that hospitals should personalize staffing plans for individual hospital units, accounting for individual patient needs and staff experience levels. That doesn’t sound bad, does it?

26 states allow the public to place issues on the ballot. They just wants the child, parent, or grandparent to get well. Do you want the public to decide our ratios? If not, then we better be proactive and find a solution.