In 2013 the Department of Veterans Affairs’ (DVA) progress over the backlog of Veterans’ disability compensation and pension claims is truly remarkable. The DVA:
- Completed processing of 99.9% of all claims pending over 2 years;
- Completed processing of 97% of all claims pending over 1 year;
- Decreased the number of claims pending over 125 days by 36%;
- Increased claim accuracy to 90% & medical issue accuracy to ~97%;
But that’s not all. Their web-based electronic claims processing system has been deployed to all 56 DVA regional benefits offices six months ahead of schedule, as well as to the Appeals Management Center, the Records Management Center, the Board of Veterans’ Appeals, VA’s National Call Center, and all VA Medical Centers!
Suddenly the goal of eliminating the backlog in 2015 looks realistic.
As a technology entrepreneur that started working with computers in 1971 I never believed that much progress could be made so quickly. Especially with a U.S. Government healthcare application. Too bad our country won’t hail the team that fixed such an embarrassingly horrendous mess, with the same zeal that we vilified those who created it?